Policies and Terms
A signed contract will be required before work begins. When you sign our contract and pay our monthly retainer fee that set number of hours is reserved to work with your business.
** Contract retainer fees are non-refundable. NO EXCEPTIONS.
We only sign with business owners who are serious about working with us - if you are unsure don't sign our contract.
We do not work with everyone and have the right to refuse service at our discretion.
For one time projects - we will kindly refund the full deposit amount within the first 48 hours - if work has not begun. If work has begun on your project, refunds are not available. PLEASE NOTE: Refunds are ONLY available within the FIRST 48 hours (2 Business Days) after we receive your SIGNED contract and payment. This does not mean you can request a refund after we have been working on your project for 10 days or 20 days if work didn't start within the first 48 hours. This is only a timeline for refund or cancellation - please don't try and steal our services or our finished work products by asking for a refund after you have recieved a finished work product or part of the work product for review. NO EXCEPTIONS. This policy pertains to PER PROJECT AGREEMENTS only not RETAINER clients.
Please do not submit work or ask us to work on projects if we have NOT received your signed contract or first payment. Billing is done based on contract start date and will vary per client - see your contract for more details. Payment is due upon reciept of your invoice and is considered late 5 days from the date of the invoice. A late charge could be assessed for late payments, and work maybe put on 'hold' until payment is received and clears. We accept checks, credit cards, and echecks via PayPal.