July 23, 2014

How a Virtual Assistant Can Help Your Medical or Mental Health Office

diverse doctors teamAs a busy physician or therapist, you understand how hard it can be to keep your office staffed to handle the needs of your patients, without over-staffing and inflating your operating costs. However, hiring a skilled assistant to work remotely is often the perfect solution. Virtual assistants (or VA’s) solve many staffing problems, since they are available on an as-needed basis, providing you help with a variety of tasks. Consider these five ways that a VA can help in your medical practice.

  • Many physicians prefer to take patient notes on the go using a recorder or app for the iPhone or other smart phone. The VA can transcribe these files and turn them into easy-to-read documents. There are online transcription services that you upload the file to be transcribed and the file is ready within 24 hours. Your VA can then take that file and add to the patient chart within the EHR/EMR system.
  • Virtual assistants can provide many of the services of a receptionist. Answering calls live as if they were in your office, they can also return calls to patients as well as confirm or call for appointment reminders. Since there are now so many EHR and EMR systems online, it’s easier than ever for a VA to fit right into your practice with ease.
  • A VA can keep your practice’s website and social media accounts up to date. Now, more than ever, your patients turn to these sources to keep up with what is going on in your office, so it is important to keep them updated.
  • There is a lot of paperwork involved with running a busy medical practice—including patient files. A virtual assistant can help keep these organized and easy to access. Adding patient files to their charts in the online EHR is a snap with systems like Dr. Chrono, or Practice Fusion. 
  • Highly trained VA’s can help with accounting tasks such as accounts payable and payroll. This can allow your other staff members to focus more on customer service and patient care. Many VA’s are well versed in medical coding and billing. 
  • Virtual Assistants can manage your entire office, or fit well into your existing team. 

As you can see, there are many ways that a VA can improve the day-to-day operations of your practice. Look into hiring a VA to streamline your office operations and make life easier for you and your employees.

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